• Chicago

    Chicago Service Buyers Summit

    The Digital OneOffice: Redefining How We Get Work Done

    September 19-21, 2017 – Chicago, Illinois

KEYNOTE ANNOUNCEMENT: KATE O’NEILL

How data and technology shape our experiences as humans

The distinction between “online” and “offline,” between “digital” and “physical,” has begun to blur, profoundly impacting our personal and professional lives, becoming the most discussed issue in technology circles today. Digital evangelist and “Tech Humanist” Kate O’Neill will address the HfS flagship event in Chicago on connecting the Human Experience across Physical and Digital realities.

Read her bio.

Kate-O'Neill

Join the HfS Research analyst team and the industry community for this event, attend our compelling presentations and discussions, participate in the exchange of ideas and experiences with your peers and learn to enable your digital organization to become a OneOffice focused enterprise.

What will you learn

– Making Design Thinking, Intelligent Automation and digitization work for you

– How the C-Suite views the future of the service industry

– How can we get ahead of disruption to be successful as professionals?

– Achieving an Outcome-centric Outsourcing Strategy

What to expect

– High impact insights from HfS analysts and top industry practitioners

– One-on-one meetings with HfS analysts

– Access to exclusive research

– Collaborative Workshops

– Breakfast, lunch and reception for peer networking

Who is it for

– Operations Professionals

– IT Executives

– Automation and Cognitive Executives

– Finance Executives

– Procurement and Supply Chain Executives

– Sourcing & Outsourcing Executives

– Shared Services Executives

– Customer Support Managers

– Digital Transformational Executives

Impressions from the HfS New York Summit

September 19

  • 6.00 PM - 9.00 PM Reception and Dinner

September 20

  • 7:30 AM – 8:30 AM Breakfast and Registration
  • 8:30 AM – 8:50 AM Welcome and introduction
  • 8:50 AM – 9:10 AM Keynote: The State of the Industry 2017-2022... Leaving our Comfort Zone

    Keynote by Phil Fersht

  • 9:10 AM - 10:10 AM Leadership Panel: The Leadership of the Industry Squares up to Reality
  • 10:10 AM – 10:30 AM Break
  • 10:30 AM – 11:00 AM Digital Customer Case Study Session
  • 11.00 AM - 11.45 AM Keynote: How data and technology shape our experiences as humans

    Keynote by Kate O’Neill

  • 11.45 AM - 1.00 PM Lunch
  • 1.00 PM - 1.45 PM Breakouts
  • 1.00 PM - 1.45 PM Breakout 1: The raw truth about RPA

    What is hype versus reality after the early stages of experimentation?

    Breakout presented by Tom Reuner.

  • 1.00 PM - 1.45 PM Breakout 2: Unlearning to embrace a Digital OneOffice Culture

    Breakout presented by Phil Fersht and Kate O’Neill.

  • 1.00 PM - 1.45 PM Breakout 3: Unraveling the potential of blockchain

    Breakout presented by Christine Ferrusi Ross and Dr. Mary Lacity.

  • 1.45 PM - 2.00 PM Breakout Wrap-up
  • 2.00 PM - 2.30 PM Cognitive Automation Customer Case Study Session
  • 2.30 PM - 3.00 PM Break
  • 3.00 PM - 3.30 PM Design Thinking Customer Case Study Session
  • 3:30 PM - 4.15 PM Digital OneOffice Panel: Re-inventing Culture to break down the Barriers of the Past
  • 4.15 PM - 4.30 PM Wrap-up
  • 04.30 PM - 08.00 PM Reception and dinner

September 21

  • 7:45 AM – 8:45 AM Breakfast and Registration
  • 8:45 AM – 9.00 AM Welcome and introduction
  • 9:00 AM - 10:00 AM Panel: The Power of AND not OR!

    Offshoring, RPA, AI and Blockchain must work together rather that operating in silos. How can we achieve this?

    Hosted by Saurabh Gupta.

  • 10:00 AM - 10:30 AM Talent and Change Management Customer Case Study Session
  • 10:30 AM – 10:50 AM Break
  • 10.50 AM - 11.40 AM Breakouts
  • 10.50 AM - 11.40 AM Breakout 1: The raw truth about RPA

    What is hype versus reality after the early stages of experimentation?

    Breakout presented by Tom Reuner.

  • 10.50 AM - 11.40 AM Breakout 2: Unlearning to embrace a Digital OneOffice Culture

    Breakout presented by Phil Fersht and Kate O’Neill.

  • 10.50 AM - 11.40 AM Breakout 3: Unraveling the potential of blockchain

    Breakout presented by Christine Ferrusi Ross and Dr. Mary Lacity.

  • 11.40 AM - 12.00 PM Breakout Wrap-up / Closing Wrap-up

Diamond Sponsors

Platinum Sponsors

Registration

Service Buyers: The HfS OneOffice Summits are focused first and foremost on service buyers. The rigorous selection process results in a level of peer interaction and knowledge exchange unrivalled in the services industry.

To be able to live up to this commitment, all eligibility decisions are subject to HfS’ sole discretion. Please complete the registration form below. We will be in touch once your application has been reviewed.

Service Providers:

  • Selected delegates from providers are welcome if tickets are included in their research subscription. Interested in gaining access to the research and events by HfS Research? Send us a note.

  • Selected delegates from providers are welcome if they are event sponsors. Interested in becoming a sponsor? Send us a note.

Other interested parties: Applications from all interested parties will be reviewed on a case-by-case basis. Want to contribute to the conversation? Please apply below!

First Name Last Name

Please Provide Your Business Email Address

In case the ticket is requested by an assistant, please provide your Business Email Address

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 Chicago 2017, September 19-21 London 2017, December 7

Problems with the registration form? Send us a note and we will get you registered as soon as we can!