• Chicago

    HfS Research Presents

    The Future of Operations Summit

    The Road to the OneOffice

    September 19-21, 2017 – Chicago, Illinois

Featured Chicago Speakers

MORE TO COME

Phil FershtHfS Research
NV “Tiger” TyagarajanCEO - Genpact
Malcolm FrankEVP - Cognizant
Tony FilipponeSVP - AXIS Capital
Carol A. BrittonCOO - BNY Mellon
Allison SagravesCDO - M&T Bank
Peter LowesPartner - Deloitte
Dave BrownGlobal Head Outsourcing Advisory - KPMG

What to expect from the HfS Summit

Join the HfS Research analyst team and the industry community for this event, attend our compelling presentations and discussions, participate in the exchange of ideas and experiences with your peers and learn to enable your digital organization to become a OneOffice focused enterprise.

What to expect

– High impact insights from HfS analysts and top industry practitioners

– One-on-one meetings with HfS analysts

– Access to exclusive research

– Collaborative Workshops

– Breakfast, lunch and reception for peer networking

What you will learn

– Making Design Thinking, Intelligent Automation and digitization work for you

– How the C-Suite views the future of the service industry

– How can we get ahead of disruption to be successful as professionals?

– Achieving an Outcome-centric Outsourcing Strategy

Who is it for?

– Operations Professionals

– IT Executives

– Automation and Cognitive Executives

– Finance Executives

– Procurement and Supply Chain Executives

– Sourcing, Outsourcing, and Shared Services Executives

– Customer Support Managers

– Digital Transformational Executives

Agenda

September 19

  • 1.30 PM - 2.00 PM FORA: Introduction to FORA and the State of Automation

    Hosts:
    Phil Fersht, Chairman of FORA
    John Hindle, Vice Chairman of FORA

    The FORA Council Sessions are an exclusive part of HfS’ Chicago Summit. Interested in participating? Find the requirements here: www.hfsresearch.com/fora

  • 2.00 PM - 3.00 PM FORA: Automation Big Issues Customer Panel

    Panelists:
    Bets Lillo
    , VP, AbbVie
    Ian Maher, VP, Hanover Insurance
    Eoin Reilly, VP, MetLife
    John Dieter, SVP, Pepsico
    John Capozzolo, SVP, TD Canada Trust
    Ann Delmedico, VP Change Management, Prudential
    Betsy Gauthier, VP, Travelers
    Carla Zuniga, SVP, AllState

    Host:
    Saurabh Gupta
    , Chief Strategy Officer, HfS Research

    The FORA Council Sessions are an exclusive part of HfS’ Chicago Summit. Interested in participating? Find the requirements here: www.hfsresearch.com/fora

  • 3.00 PM - 3.45 PM FORA: The Intelligent Automation CEOs Reality Check

    Panelists:
    Chris Boos
    , CEO, Arago
    Mihir Shukla, CEO, AutomationAnywhere
    Alastair Bathgate, CEO, BluePrism
    Daniel Dines, CEO, UiPath
    Tijl Vuyk, CEO, Redwood
    Andrew Anderson, CEO, Celaton
    Max Yankelevich, CEO, WorkFusion

    Host:
    Phil Fersht
    CEO, HfS Research

    The FORA Council Sessions are an exclusive part of HfS’ Chicago Summit. Interested in participating? Find the requirements here: www.hfsresearch.com/fora

  • 3.45 PM - 4.15 PM FORA: Networking Break
  • 4.15 PM - 4.30 PM FORA: Machine Learning in SSO

    Host:
    Lee Coulter
    , CEO of Shared Services, Ascension Health, and Chairman IEEE Intelligent Process Automation Standards

    The FORA Council Sessions are an exclusive part of HfS’ Chicago Summit. Interested in participating? Find the requirements here: www.hfsresearch.com/fora

  • 4.30 PM - 5.15 PM FORA: Advisors and Provider Leadership Panel: How Can We Deliver This Stuff?

    Panelists:
    Chip Wagner, Partner, ISG
    Jesus Mantas, Managing Partner, IBM Business Consulting
    Cliff Justice, Partner, KPMG
    Rohit Adlakha, VP and Global Head of Automation, Wipro
    Chinmoy Banerjee, EVP, Hexaware

    Host:
    Dr. Tom Reuner, SVP, HfS Research

    The FORA Council Sessions are an exclusive part of HfS’ Chicago Summit. Interested in participating? Find the requirements here: www.hfsresearch.com/fora

  • 5.15 PM - 5.30 PM FORA: Laying Down A Future Mandate for the Operations and Automation Industry

    Hosts:
    Phil Fersht, Chairman of FORA
    John Hindle, Vice Chairman of FORA

    The FORA Council Sessions are an exclusive part of HfS’ Chicago Summit. Interested in participating? Find the requirements here: www.hfsresearch.com/fora

  • 6.00 PM - 9.00 PM Reception and Dinner (All Attendees Welcome)

September 20

  • 8:30 AM – 8:50 AM Welcome and introduction
  • 8:50 AM – 9:10 AM Keynote: The State of the Industry 2017-2022... Leaving our Comfort Zone

    Keynote by Phil Fersht

  • 9:10 AM - 10:10 AM Leadership Panel: The Leadership of the Industry Squares up to Reality

    Providers:
    Tiger Tyagarajan, CEO, Genpact
    Malcolm Frank, EVP, Cognizant

    Buyers:
    Tony Filippone, SVP, AXIS Capital
    Carol Britton, COO, Bank of NY Mellon
    Allison Sagraves, Chief Data Officer, M&T Bank

    Advisors:
    Peter Lowes, Principal, Deloitte
    Dave Brown, Global Head, Shared Service & Outsourcing Advisory, KPMG

  • 10:10 AM – 10:30 AM Break
  • 10:30 AM – 11:00 AM Digital Customer Case Study Session
  • 11.00 AM - 11.45 AM Keynote: How Data and Technology Shape our Experiences as Humans

    Keynote by Kate O’Neill

  • 11.45 AM - 1.00 PM Lunch
  • 1.00 PM - 1.45 PM Breakouts

    Breakout 1: The raw truth about RPA
    What is hype versus reality after the early stages of experimentation?
    Hosted by Tom Reuner

    Breakout 2: Unlearning to embrace a Digital OneOffice Culture
    Hosted by Phil Fersht and Kate O’Neill

    Breakout 3: Unraveling the potential of blockchain
    Hosted by Saurabh Gupta and Dr. Mary Lacity

  • 1.45 PM - 2.00 PM Breakout Wrap-up
  • 2.00 PM - 2.30 PM Cognitive Automation Customer Case Study Session
  • 2.30 PM - 3.00 PM Break
  • 3.00 PM - 3.30 PM Design Thinking Customer Case Study Session
  • 3:30 PM - 4.15 PM Digital OneOffice Panel: Re-inventing Culture to break down the Barriers of the Past

    Panel:
    Adrienne Peseller, Director, Learning, Prudential
    Ayana Todd, GBS Manager, Warner Bros.
    Ben Little, VP of Design Strategy, Hill Holliday
    Pradip Khamani, Senior Director, GBS, Blue Shield of California
    Steven Allsopp, Services Category Team Lead, Bloomberg

    Host:
    Barbra McGann, EVP, HfS Research

  • 4.15 PM - 4.30 PM Wrap-up
  • 04.30 PM - 08.00 PM Reception and dinner

September 21

  • 7:45 AM – 8:45 AM Breakfast and Registration
  • 8:45 AM – 9.00 AM Welcome and introduction
  • 9:00 AM - 10:00 AM Panel: The Power of AND not OR!

    Offshoring, RPA, AI and Blockchain must work together rather that operating in silos. How can we achieve this?

    Panel:
    Bets Lillo, VP of Foundation Processes, AbbVie
    Srini Krishna, Director of Shared Services Strategy, Microsoft
    Dr. Mary Lacity, Curators’ Distinguished Professor, UMSL
    Rod Bourgeois, Head of Research, DeepDive Equity Research

    Host:
    Saurabh Gupta

  • 10:00 AM - 10:30 AM Talent and Change Management Customer Case Study Session
  • 10:30 AM – 10:50 AM Break
  • 10.50 AM - 11.40 AM Breakouts

    Breakout 1: The raw truth about RPA
    What is hype versus reality after the early stages of experimentation?
    Hosted by Tom Reuner

    Breakout 2: Unlearning to embrace a Digital OneOffice Culture
    Hosted by Phil Fersht and Kate O’Neill

    Breakout 3: Unraveling the potential of blockchain
    Hosted by Saurabh Gupta and Dr. Mary Lacity

  • 11.40 AM - 12.00 PM Breakout Wrap-up / Closing Wrap-up

Speakers

Phil FershtHfS Research
NV “Tiger” TyagarajanCEO - Genpact
Malcolm FrankEVP - Cognizant
Tony FilipponeSVP - AXIS Capital
Carol A. BrittonCOO - BNY Mellon
Allison SagravesCDO - M&T Bank
Peter LowesPartner - Deloitte
Dave BrownGlobal Head Outsourcing Advisory - KPMG
Kate O’NeillKeynote Speaker - KO Insights
Alastair BathgateBlue Prism
Andrew AndersonCEO - Celaton
Ann DelmedicoVP - Prudential Financial
Ayana ToddSenior Manager - Warner Bros.
Ben LittleVP, Design Strategy - Hill Holliday
Bets LilloVP - AbbVie
Betsy GauthierVP - Travelers
Carla ZunigaSenior VP - Allstate
Chinmoy BanerjeeEVP - Hexaware
Chip WagnerPartner and President, ISG
Chris Boosarago
Chris CaldwellPresident - Concentrix
Cliff JusticePartner - KPMG
Daniel DinesCEO - UiPath
Eoin O’ReillyVP - MetLife
Ian MaherVP - Hanover Insurance
Jesus MantasManaging Partner, IBM Business Consulting
John CapozzoloSVP - TD Canada Trust
John DieterSVP - PepsiCo
Lee CoulterCEO, Shared Services - Ascension Health
John HindleVice Chairman FORA Council
Mary LacityCurators’ Distinguished Professor - UMSL
Max YankelevichWorkFusion
Mihir ShuklaAutomation Anywhere
Pradip KhemaniSenior Director - Blue Shield of California
Rod BourgeoisHead of Research - DeepDive Equity Research
Rohit AdlakhaVP - Wipro
Srini KrishnaDirector - Microsoft
Steven AllsoppServices Category Team Lead - Bloomberg
Tijl VuykCEO - Redwood

HfS Analysts

Saurabh GuptaHfS Research
Barbra McGannHfS Research
Melissa O’BrienHfS Research
Reetika JoshiHfS Research
Tom ReunerHfS Research

Diamond Sponsors

Platinum Sponsors

Gold Sponsors

Application Process

Service Buyers: The HfS Summits are focused first and foremost on service buyers. The rigorous selection process results in a level of peer interaction and knowledge exchange unrivaled in the services industry.

To be able to live up to this commitment, all eligibility decisions are subject to HfS’ sole discretion. Please complete the registration form below. We will be in touch once your application has been reviewed.

Service Providers:

  • Selected delegates from providers are welcome if tickets are included in their research subscription. Interested in gaining access to the research and events by HfS Research? Send us a note.

  • Selected delegates from providers are welcome if they are event sponsors. Interested in becoming a sponsor? Send us a note.

Other interested parties: Applications from all interested parties will be reviewed on a case-by-case basis. Want to contribute to the conversation? Please apply below!

First Name Last Name

Please Provide Your Business Email Address

In case the ticket is requested by an assistant, please provide your Business Email Address

Area Code Phone Number

 Chicago 2017, September 19-21 London 2017, December 7

Problems with the registration form? Send us a note and we will get you registered as soon as we can!

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