• RitzCarltonWhitePlains


    Event Recap of the New York Service Buyers Convention

    September 14 – 16, 2016 in White Plains, New York

In September 2016, HfS hosted its 13th Working Summit for services buyers at the Ritz-Carlton in White Plains, New York. Entitled Cognition, this three-day event focused on the global dynamics that are shaping the services world at the moment. Examining which of the current crop of hyper trends from automation, increasing importance of security and risk management, regulatory changes, the rise of design thinking, to seamless omnichannel customer experiences will be key to unlocking the new as-a-service economy.

This PoV is our summary of the summit, highlighting the most important and valuable ideas we picked up during the event.


Dave BrownKPMG
Chetan DubeIPsoft
Phil FershtHfS Research
Barbra McGannHfS Research
NV “Tiger” TyagarajanGenpact
Gerd LeonhardThe Futures Agency
Leslie OwensMIT Sloan School of Management
Max YankelevichWorkFusion
Lee CoulterAscension Health
Abhishek MittalWolters Kluwer
Ashwin BhatiaWipro
Brian GliddenSyntel
James HallGenfour
Tom DeCarloUBS
Nagendra BandaruWipro
Michael MontonenDeloitte
Abhijit KakhandikiAutomation Anywhere
Dr. Rod FontecillaUnisys
Vipul KhannaCognizant
Ryan LaSalleAccenture Security
Ian WeirStandard Bank
Theo ForbathCognizant
Pat GearyBlue Prism
Scott FurlongInformation Services Group
Chip WagnerAlsbridge
Chris Boosarago
Dr. Chitra DoraiIBM
Amit ShankardassTeleperformance
Cliff JusticeKPMG
Richard GianvecchioSymantec
Brad BurdickEXL
David PooleSymphony
Mike CookHfS Research
Oliver MarksHfS Research
Derk ErbéHfS Research
Thomas TorlonePwC
Christine Ferrusi RossHfS Research
Melissa O’BrienHfS Research
Reetika JoshiHfS Research
Fred McClimansHfS Research
Tom ReunerHfS Research
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