HfS New York Service Buyers Summit
The Future Outsourcing Model: The Digital OneOffice™
Creating the digital customer experience and an intelligent, single office to enable and support it.
March 30, 2017 – The New York Hilton Midtown, New York
Join the HfS Research analyst team and the industry community for this event, attend our compelling presentations and discussions, participate in the exchange of ideas and experiences with your peers and learn to enable your digital organization to become a OneOffice focused enterprise.
What will you learn
– Making Design Thinking, Intelligent Automation and digitization work for you
– How the C-Suite views the future of the service industry
– How can we get ahead of disruption to be successful as professionals?
– Achieving an Outcome-centric Outsourcing Strategy
What to expect
– High impact insights from HfS analysts and top industry practitioners
– One-on-one meetings with HfS analysts
– Access to exclusive research
– Collaborative Workshops
– Breakfast, lunch and reception for peer networking
Who is it for
– Operations Professionals
– IT Executives
– Automation and Cognitive Executives
– Finance Executives
– Procurement and Supply Chain Executives
– Sourcing & Outsourcing Executives
– Shared Services Executives
– Customer Support Managers
– Digital Transformational Executives
Industry Summit for Service Buyers
The HfS OneOffice Summits are focused first and foremost on service buyers. The rigorous selection process results in a level of peer interaction and knowledge exchange unrivaled in the services industry.
07.30 AM - 08.30 AM Registration and Breakfast
08.30 AM - 08.50 AM Welcome and Intros
08.50 AM - 09.20 AM Keynote: “Welcome to the World of OneOffice™”
Presented by Phil Fersht
09.20 AM - 10.20 AM C - Suite Future Worldview: Buyer - Advisor - Provider Leaders Panel
Sponsor Independent session, hosted by Phil Fersht
Carol Britton, COO – Corporate Services, Bank of New York Mellon | Vishal Sikka, CEO, Infosys | Chris Caldwell, President, Concentrix Corporation | Steve Rudderham, VP, Global Business Services Lead, The Kellogg Company | Rajeev Mehta, President, Cognizant | Rohit Kapoor, CEO, EXL | Kerry Hallard, President, Global Sourcing Association
10.20 AM - 10.40 AM Networking Break
10.40 AM - 11.20 AM The ``Scary Bright Future`` Great Talent Debate - How can we get ahead of disruption to be successful as professionals?
Host Barbra McGann
11.20 AM - 12.00 PM Keynote - Service Delivery: Now, Soon, Later
Mary Lacity, Curators’ Distinguished Professor at the University of Missouri-Saint Louis uses Stephen Sondheim’s “now, soon, and later” song to describe three technology trends (RPA, Cognitive Automation, and Blockchain) that will alter service delivery. The trends are illustrated through original client case studies and survey research conducted with Professor Leslie Willcocks from the London School of Economics.
12.00 PM - 01.15 PM Lunch
01.15 PM - 02.30 PM Breakout Session 1: Steering an Intelligent Automation Strategy beyond the basics
01.15 PM - 02.30 PM Breakout Session 2: Taking Blockchain from Fantasy to Reality
01.15 PM - 02.30 PM Breakout Session 3: Outcome-centric BPO and the Digital OneOffice - Drawing the Roadmap
02.30 PM - 03.15 PM The Post-Breakout Collaboration - How to we Counter Disruption in the Services Industry?
Hosted by Steve Goldberg
03.15 PM - 03.45 PM Networking Break
03.45 PM - 04.20 PM Customer Case Discussion - ``Making Cognitive real: The Future Service Agent is Here Today``
04.20 PM - 04.55 PM Customer Case Discussion - ``Design Thinking our way to better Outcomes``
04.55 PM - 05.30 PM Wrap up and Action Points for the Future
Host Phil Fersht
05.30 PM - 07.00 PM Closing Reception