• New-York-Big

    HfS New York Service Buyers Summit

    The Future Outsourcing Model: The Digital OneOffice™

    Creating the digital customer experience and an intelligent, single office to enable and support it.

The HfS Research analyst team and the industry community came together for this great event to discuss the future outsourcing model, the Digital OneOffice.


Stephen CrockerUniversity of Connecticut School of Medicine
Vishal AhluwaliaJ.P. Morgan
Srini RajamaniWipro
Matt TomlinsonElectronic Arts Customer Experience Labs
Dave BrownKPMG
Chetan DubeIPsoft
A.J. HannaAscension Health
Dr. Vishal SikkaInfosys
Rohit KapoorEXL Service
Carol A. BrittonBNY Mellon
Mary LacityUniversity of Missouri-St. Louis
Chris CaldwellConcentrix
Kate O’NeillKO Insights
Edward FlemingLevelUp
Kerry HallardGlobal Sourcing Association
Rajeev MehtaCognizant
Steve RudderhamThe Kellogg Company
Ben Dattner, Ph.D.Dattner Consulting
Steve GoldbergHfS Research
Phil FershtHfS Research
Barbra McGannHfS Research
Christine Ferrusi RossHfS Research
Melissa O’BrienHfS Research
Reetika JoshiHfS Research
Tom ReunerHfS Research

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