• New-York-Big

    HfS New York Service Buyers Summit

    The Future Outsourcing Model: The Digital OneOffice™

    Creating the digital customer experience and an intelligent, single office to enable and support it.

     

    March 30, 2017 – The New York Hilton Midtown, New York

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Complimentary Download

Report: Defining the Digital OneOffice Organization

Join the HfS Research analyst team and the industry community for this event, attend our compelling presentations and discussions, participate in the exchange of ideas and experiences with your peers and learn to enable your digital organization to become a OneOffice focused enterprise.

What will you learn

– Making Design Thinking, Intelligent Automation and digitization work for you

– How the C-Suite views the future of the service industry

– How can we get ahead of disruption to be successful as professionals?

– Achieving an Outcome-centric Outsourcing Strategy

What to expect

– High impact insights from HfS analysts and top industry practitioners

– One-on-one meetings with HfS analysts

– Access to exclusive research

– Collaborative Workshops

– Breakfast, lunch and reception for peer networking

Who is it for

– Operations Professionals

– IT Executives

– Automation and Cognitive Executives

– Finance Executives

– Procurement and Supply Chain Executives

– Sourcing & Outsourcing Executives

– Shared Services Executives

– Customer Support Managers

– Digital Transformational Executives

Industry Summit for Service Buyers

The HfS OneOffice Summits are focused first and foremost on service buyers. The rigorous selection process results in a level of peer interaction and knowledge exchange unrivaled in the services industry.

Agenda

  • 07.30 AM - 08.30 AM Registration and Breakfast
  • 08.30 AM - 08.50 AM Welcome and Intros
  • 08.50 AM - 09.20 AM Keynote: “Welcome to the World of OneOffice™”

    Presented by Phil Fersht

  • 09.20 AM - 10.20 AM C - Suite Future Worldview: Buyer - Advisor - Provider Leaders Panel

    Sponsor Independent session, hosted by Phil Fersht

    Carol Britton, COO – Corporate Services, Bank of New York Mellon | Vishal Sikka, CEO, Infosys | Chris Caldwell, President, Concentrix Corporation | Steve Rudderham, VP, Global Business Services Lead, The Kellogg Company | Rajeev Mehta, President, Cognizant | Rohit Kapoor, CEO, EXL | Kerry Hallard, President, Global Sourcing Association

  • 10.20 AM - 10.40 AM Networking Break
  • 10.40 AM - 11.20 AM The ``Scary Bright Future`` Great Talent Debate - How can we get ahead of disruption to be successful as professionals?

    Host Barbra McGann

    Ben Dattner, Organizational Psychologist and Executive Coach, Dattner Consulting | Carol Britton, COO – Corporate Services, Bank of New York Mellon | Edward Fleming, Android Developer, LevelUp

  • 11.20 AM - 12.00 PM Keynote - Service Delivery: Now, Soon, Later

    Mary Lacity, Curators’ Distinguished Professor at the University of Missouri-Saint Louis uses Stephen Sondheim’s “now, soon, and later” song to describe three technology trends (RPA, Cognitive Automation, and Blockchain) that will alter service delivery. The trends are illustrated through original client case studies and survey research conducted with Professor Leslie Willcocks from the London School of Economics.

  • 12.00 PM - 01.15 PM Lunch
  • 01.15 PM - 02.30 PM Breakout Session 1: Steering an Intelligent Automation Strategy beyond the basics

    Hosted by A.J. Hanna and Tom Reuner

  • 01.15 PM - 02.30 PM Breakout Session 2: Taking Blockchain from Fantasy to Reality
  • 01.15 PM - 02.30 PM Breakout Session 3: Outcome-centric BPO and the Digital OneOffice - Drawing the Roadmap
  • 02.30 PM - 03.15 PM The Post-Breakout Collaboration - How to we Counter Disruption in the Services Industry?

    Hosted by Steve Goldberg

  • 03.15 PM - 03.45 PM Networking Break
  • 03.45 PM - 04.20 PM Customer Case Discussion - ``Making Cognitive real: The Future Service Agent is Here Today``

     

  • 04.20 PM - 04.55 PM Customer Case Discussion - ``Design Thinking our way to better Outcomes``

     

  • 04.55 PM - 05.30 PM Wrap up and Action Points for the Future

    Host Phil Fersht

  • 05.30 PM - 07.00 PM Closing Reception

Speakers (more to be announced)

A.J. HannaAscension Health
Dr. Vishal SikkaInfosys
Rohit KapoorEXL Service
Carol A. BrittonBNY Mellon
Mary LacityUniversity of Missouri-St. Louis
Chris CaldwellConcentrix
Edward FlemingLevelUp
Kerry HallardGlobal Sourcing Association
Rajeev MehtaCognizant
Steve RudderhamThe Kellogg Company
Ben Dattner, Ph.D.Dattner Consulting
Steve GoldbergHfS Research
Phil FershtHfS Research
Barbra McGannHfS Research
Christine Ferrusi RossHfS Research
Tom ReunerHfS Research

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Registration

Service Buyers: The HfS OneOffice Summits are focused first and foremost on service buyers. The rigorous selection process results in a level of peer interaction and knowledge exchange unrivaled in the services industry.

To be able to live up to this commitment, all eligibility decisions are subject to HfS’ sole discretion. Please complete the registration form below. We will be in touch once your application has been reviewed.

Service Providers:

– Selected delegates from providers are welcome if tickets are included in their research subscription. Interested in gaining access to the research and events by HfS Research? Send us a note.

– Selected delegates from providers are welcome if they are event sponsors. Interested in becoming a sponsor? Send us a note.

Other interested parties: Applications from all interested parties will be reviewed on a case-by-case basis. Want to contribute to the conversation? Please apply below!

First Name Last Name

Please Provide Your Business Email Address

In case the ticket is requested by an assistant, please provide your Business Email Address

Area Code Phone Number

 New York 2017 - March 30 Chicago 2017, September 19-21 London 2017, December 7

Problems with the registration form? Send us a note and we will get you registered as soon as we can!