Tom Torlone is the U.S. Leader of the PwC’s Enterprise Services competency. In this role, Tom leads a group of professionals who advise clients on the effective design of operating models, and the use of service delivery models to define, implement and manage the ongoing operation of business functions for maximum efficiency and effectiveness in serving the business.
These service delivery models often entail the use of Intelligent Automation, utilizing Robotics, Cognitive and AI based systems to provide competitive value to enterprises. Tom has served this market for 25 years and has experience with clients across multiple vertical industries and in all regions of the globe. In addition to his primary client engagements, Tom serves as a subject matter expert on client initiatives involving a variety of issues including risk assessment, process improvement, transformative strategies involving new technology and business models. Tom has authored more than 10 whitepapers relating to his work experiences and is a frequent speaker at industry conferences, as well as serving as a member of the Advisory Board of the Harvard Business Review.
Tom also serves as the focal point for the Firm’s Fit For Growth framework for the Technology Industry.