Upgrade your knowledge of the fast moving business services landscape with a two-day deep dive into the topics that matter

New York – Summit

Hurtling into the Hyper-Connected Economy

December 11-12, 2018 | New York, USA

London – Summit

To be announced…

March 13-14, 2019  | London, United Kingdom

An HFS Summit is the key place to absorb the very latest trends and developments taking place in the business services space. Keynote speeches are from C-level executives, visionary thought leaders, and HFS Analysts that inspire and motivate. Panel sessions get everyone involved in the conversation.

Summits usually involve 150 guests and are made up of: FORA members and invited enterprise/financial services leaders, HFS Research clients, and key business services stakeholders.


An intimate gathering of FORA Leadership Council members and enterprise leaders to spark ideas that drive outcomes

A roundtable is an intimate gathering of FORA Leadership Council members and enterprise leaders. It provides an opportunity for participants to freely share ideas and best practices with peers going through similar situations. With HFS at the helm, pain points are examined by an expert and turned into discussions that provide answers to complex questions. Roundtables take place at exclusive venues and are accompanied with fine cuisine. The idea is for the session to take place in a relaxed environment and for the feel to be informal, yet thought provoking.

Recent FORA Rountables:


HFS FORA Leadership Council Roundtable (London)

October 17, 2018 | London, United Kingdom

HFS FORA Leadership Council Roundtable (New York)

September 28, 2018 | New York, United States

HFS FORA Leadership Council Roundtable (London)

September 14, 2018 | London, United Kingdom

Prospective 2019 Roundtable Topics

 Sciences versus Art: Managing Culture and Talent in a Digital Operations Age

 Managing your Digital Partner Ecosystem: from Start-ups to Outsourcers

 Being an Experimentor: Intermediate Intelligent Automation (Levels 1 and 2)

 Being a Disruptor: Advanced Intelligent Automation (Levels 3 and 4)

 Insurance in the Robotic Age

 Financial Services in the Robotic Age

 The Hyper-Connected CFO

 Predictive Insight and Smart Analytics

 Making Artificial Intelligence Relevant to your Business Operations

 Destination OneOffice: Connecting front and back offices to stay ahead of your customers’ needs

 Procurement in the age of Humanity: Time to become Human Again?

 Blockchain after the hype: Where does it go from here?


A rigorous selection process results in a level of peer interaction and knowledge exchange unrivaled in the services industry. All eligibility decisions are subject to HFS’ sole discretion, and each application is reviewed on a case-by-case basis.

1) Applicants from non-service provider/advisor enterprises may be eligible for free entry, director-level or above and automation leads.

2) HFS Research Clients and Sponsors have priority for a seat at the event. Space is limited.

3) FORA Council Members will receive an exclusive invite for the Pre-Event (Online) Meeting, where we have an open discussion regarding the industry and the FORA Council Mandate. FORA Council membership does not provide you with a guaranteed seat at the FORA Summits.

4) If you received a personal invite for a speaker slot, HFS will contact you and confirm your seat.

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FORA Summit: December 11-12, 2018, Hurtling into the Hyper-Connected EconomyFORA Roundtable: New York, February 5, 2019FORA Summit: London, March 13-14, 2019FORA Roundtable: London, March 14, 2019FORA Roundtable: New York, April 9, 2019

Problems with the registration form? Send us a note and we will review your application when we are able.

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