• HfFS Research Presents

    The Future of Operations in the Robotic Age

    FORA Summit | September 18, 2018 | Bangalore, India

Join the HfS Research analyst team and the industry community for this event, attend our compelling presentations and discussions, participate in the exchange of ideas and experiences with your peers and learn to enable your digital organization to become a OneOffice focused enterprise.

What will you learn:

– Making design thinking, intelligent automation, and digitization work for you

– How the c-suite views the future of the service industry

– How we get ahead of disruption to be successful as professionals

– Achieving an outcome-centric outsourcing strategy

What to expect

– High impact insights from HfS analysts and top industry practitioners

– One-on-one meetings with HfS analysts

– Access to exclusive research

– Collaborative Workshops

– Breakfast, lunch and reception for peer networking

Who is it for

– Operations Professionals

– IT Executives

– Automation and Cognitive Executives

– Finance Executives

– Procurement and Supply Chain Executives

– Sourcing & Outsourcing Executives

– Shared Services Executives

– Customer Support Managers

– Digital Transformational Executives

Chicago Future of Operations Summit Recap


September 17

  • 07.00 PM - 10.00 PM Private Reception (Invitation-Only)

September 18

  • 07.30 AM - 08.30 AM Breakfast
  • 08.30 AM - 08.50 AM Welcome and Introduction
  • 08.50 AM - 09.20 AM Keynote: The OneOffice Evolution is Now

    Phil Fersht, CEO and Chief Analyst, HfS Research

  • 09.20 AM - 10.20 AM Leadership Panel

    Stay tuned for  announcements

  • 10.20 AM - 10.50 AM Networking Break
  • 10.50 AM - 11.30 AM Panel Discussion
  • 11.30 AM - 12.00 PM Cognitive OneOffice Case Study Session
  • 12.00 PM - 01.15 PM Lunch
  • 01.15 PM - 02.00 PM Keynote Session
  • 02.00 PM - 02.30 PM Industry 4.0 Client Experience Case Study Session
  • 02.30 PM - 03.10 PM Keynote: Jobs of the Future
  • 03.10 PM - 03.30 PM Networking Break
  • 03.30 PM - 04.15 PM Panel Discussion: Role of GICs in the Robotic Age
  • 04.15 PM - 04.45 PM Blockchain Client Experience Case Study Session
  • 04:45 PM - 05:00 PM Day 1 Wrap-up


A rigorous selection process results in a level of peer interaction and knowledge exchange unrivaled in the services industry. All eligibility decisions are subject to HfS’ sole discretion, and each application is reviewed on a case-by-case basis.

1) Applicants from non-service provider/advisor enterprises may be eligible for free entry, director-level or above and automation leads.

2) HfS Research Clients and Sponsors have priority for a seat at the event. Space is limited.

3) FORA Council Members will receive an exclusive invite for the Pre-Event (Online) Meeting, where we have an open discussion regarding the industry and the FORA Council Mandate. FORA Council membership does not provide you with a guaranteed seat at the FORA Summits.

4) If you received a personal invite for a speaker slot, HfS will contact you and confirm your seat.

NOTE: Applying to this event does not mean you are automatically accepted to participate. HfS will be in touch to let you know whether your application has been approved.

First Name Last Name

Please Provide Your Business Email Address

Area Code Phone Number

FORA Roundtable: New York, April 9, 2019

I consent.


Problems with the registration form? Send us a note and we will review your application when we are able.