• HfS Research Presents

    The HfS FORA Summit, Cambridge University

    July 2-3, 2018 – Cambridge, United Kingdom

    Scroll down for more information or apply directly

Impressions from the HFS FORA Summit in Cambridge


July 2

  • 01.00 PM - 01.30 PM Enterprise Leaders Workshop (Invitation-Only): Lunch
  • 01.30 PM - 02.00 PM Enterprise Leaders Workshop (Invitation-Only): Welcome and Group Introductions

    Phil Fersht, CEO and Chief Analyst, HfS Research

  • 02.00 PM - 02.45 PM Enterprise Leaders Workshop (Invitation-Only): Examining the Future of Global Business Services and Operating models in the Robotic Age

    Steve McCrystal, VP GBS, AstraZeneca

  • 02.45 PM - 03.30 PM Enterprise Leaders Workshop (Invitation-Only): How to Reshape our Talent and Career Paths in the Robotic Age

    Discussion led by Ollie O’Donoghue, HfS Research, Alison Strutt, VP, Head of Reporting Process & Transformation, GSK, and Faye Holland, Founder & Director, Cofinitive & Chair of Digital Connectivity Group, Cambridge Ahead

  • 03.30 PM - 03.45 PM Enterprise Leaders Workshop (Invitation-Only): Break
  • 03.45 PM - 04.30 PM Enterprise Leaders Workshop (Invitation-Only): The Great Blockchain Debate

    Discussion led by Saurabh Gupta

  • 04.30 PM - 05.15 PM Enterprise Leaders Workshop (Invitation-Only): How best can we challenge the service providers and advisors tomorrow?

    How best can we challenge the service providers and advisors tomorrow? Where do we need their help – are the same ones who got us here the ones to take us where we need to go?

    Discussion led by Phil Fersht and Tom Reuner

  • 06.00 PM - 09.30 PM Reception and Dinner (all attendees)

    An exclusive dinner and reception in the great Hall of the Gonville & Caius College in Cambridge. All registered attendees for the event welcome.

    Sir Alan Fersht has agreed to do an opening speech on Stephen Hawking and his contributions to the Gonville & Caius College.

July 3

  • 07.30 AM - 08.30 AM Breakfast
  • 08.30 AM - 09.00 AM Welcome and Introduction
  • 09.00 AM - 09.20 AM Keynote: The OneOffice Evolution is Now

    Keynote: Phil Fersht, CEO and Chief Analyst, HfS Research

  • 09.20 AM - 10:15 AM Leadership panel: Crafting the Future for our Businesses and our Careers in an Artificial Reality


    Cliff Justice, Global Leader, Cognitive Technology, Artificial Intelligence and Robotics innovation, KPMG
    Gajen Kandiah, President, Digital Business, Cognizant
    Jay Scanlan, SVP & Head of Global Growth Ecosystems, Genpact
    Omar Abbosh, Chief Strategy Officer, Accenture
    Peter Moller, European Shared Services and BPO Advisory Leader, Deloitte
    Sheilagh Douglas-Hamilton, Head of Outsourcing, Lloyds Banking Group

    Host: Phil Fersht

  • 10.15 AM - 10.45 AM Networking Break
  • 10.45 AM - 11.30 AM Panel - The RPA Reality Check Discussion: What works, and what's failed to meet expectations, and where next?


    Bjarke Søndergaard, Lead, AI & RPA, Tryg Insurance
    Jim Knight, Senior Enterprise Architect (Digital Channels & Automation), Nationwide Building Society
    Mark Fowler, Director, Data, Analytics & Automation, AstraZeneca
    Oscar Ladron De Guevara, Global O2C Process Excellence Director, Unilever
    Ralph Aboujaoude Diaz, Director, Global Applications & Development and Head of RPA, GlaxoSmithKline
    Rickard Wieselfors, Digital Transformation lead, Ericsson

    Host: Saurabh Gupta

  • 11.30 AM - 12.00 PM Keynote: Driving front and back office transformation to better enable a connected world

    Keynote: Tim Pullen, CFO, ARM

    Arm has the ambitious growth target of producing a trillion chips by 2035 in order to enable a connected world. CFO Tim Pullen will explain that in order to meet this target, business and finance operations need to be efficient, effective and working together in harmony.

  • 12.00 PM - 01.15 PM Lunch
  • 1.15 PM - 2.00 PM Keynote: Artificial Intelligence, The Silent Revolution

     Keynote: Andrew Burgess, author

  • 2.00 PM - 2.30 PM Institutionalizing RPA: The RBS Story


    Faisal Ifitkhar, Automation Delivery Partner. IBM
    Paul Jones, Digital and Engineering Services BPM & RPA CoE Leader, Royal Bank of Scotland

    Moderator: Saurabh Gupta

  • 02.30 PM - 03.00 PM Break
  • 3.00 PM - 3.50 PM The AI Panel: Let's Craft Achieveable Outcomes for the Artificially Intelligent Enterprise


    Amit Rathi, Global Head, Automation Advisory, Wipro
    Andrew Anderson, Chief Executive Officer, Celaton
    Clare Hantrais, Chief Operating Officer, Tennyson Insurance
    Jesus Mantas, Managing Partner, GBS Ventures, Cognitive Assets and Chief Strategy Officer, IBM GBS
    John Ashworth, SVP Finance Operations, Smith & Nephew
    Leslie Willcocks, Professor, London School of Economics and Political Science

    Host: Tom Reuner

  • 3.50 PM - 4.20 PM The future of Human Machine Interaction


    Pepper, HCL DRYiCE powered Robot
    Kalyan Kumar, Corporate Vice President & CTO IT Services, HCL Technologies.

    Moderator: Phil Fersht

  • 4.20 PM - 5.30 PM Wrap-up and Drinks


Omar AbboshAccenture
Andrew AndersonCelaton
Andrew BurgessAJBurgess
Ralph Aboujaoude DiazGlaxoSmithKline
Sheilagh Douglas-HamiltonLloyds Banking Group
Phil FershtCEO & Chief Analyst, HFS Research
Sir Alan FershtCambridge University
Mark FowlerAstraZeneca
Oscar Ladron De GuevaraUnilever
Saurabh GuptaChief Strategy Officer, HFS Research
Clare HantraisTennyson Insurance
Faye HollandCofinitive
Paul JonesRoyal Bank of Scotland
Cliff JusticePartner, US leader of cognitive technology, automation and digital labor initiatives, KPMG
Gajen KandiahCognizant
Jim KnightNationwide Building Society
Kalyan KumarHCL Technologies
Jesus MantasIBM, Managing Partner & General Manager
Steve McCrystalAstraZeneca
Peter MollerDeloitte
Ollie O’DonoghueResearch VP, HFS Research
Tim PullenArm
Amit RathiWipro
Anubhav SaxenaExecutive Vice President, Partnerships, Strategy & Operations, Automation Anywhere
Jay ScanlanGenpact
Alison StruttGSK
Bjarke SøndergaardTryg Insurance
Rickard WieselforsEricsson
Professor Leslie WillcocksLondon School of Economics

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