Impressions from the HFS FORA Summit in Cambridge
Agenda
July 2
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01.00 PM - 01.30 PM Enterprise Leaders Workshop (Invitation-Only): Lunch
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01.30 PM - 02.00 PM Enterprise Leaders Workshop (Invitation-Only): Welcome and Group Introductions
Phil Fersht, CEO and Chief Analyst, HfS Research
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02.00 PM - 02.45 PM Enterprise Leaders Workshop (Invitation-Only): Examining the Future of Global Business Services and Operating models in the Robotic Age
Steve McCrystal, VP GBS, AstraZeneca
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02.45 PM - 03.30 PM Enterprise Leaders Workshop (Invitation-Only): How to Reshape our Talent and Career Paths in the Robotic Age
Discussion led by Ollie O’Donoghue, HfS Research, Alison Strutt, VP, Head of Reporting Process & Transformation, GSK, and Faye Holland, Founder & Director, Cofinitive & Chair of Digital Connectivity Group, Cambridge Ahead
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03.30 PM - 03.45 PM Enterprise Leaders Workshop (Invitation-Only): Break
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03.45 PM - 04.30 PM Enterprise Leaders Workshop (Invitation-Only): The Great Blockchain Debate
Discussion led by Saurabh Gupta
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04.30 PM - 05.15 PM Enterprise Leaders Workshop (Invitation-Only): How best can we challenge the service providers and advisors tomorrow?
How best can we challenge the service providers and advisors tomorrow? Where do we need their help – are the same ones who got us here the ones to take us where we need to go?
Discussion led by Phil Fersht and Tom Reuner
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06.00 PM - 09.30 PM Reception and Dinner (all attendees)
An exclusive dinner and reception in the great Hall of the Gonville & Caius College in Cambridge. All registered attendees for the event welcome.
Sir Alan Fersht has agreed to do an opening speech on Stephen Hawking and his contributions to the Gonville & Caius College.
July 3
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07.30 AM - 08.30 AM Breakfast
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08.30 AM - 09.00 AM Welcome and Introduction
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09.00 AM - 09.20 AM Keynote: The OneOffice Evolution is Now
Keynote: Phil Fersht, CEO and Chief Analyst, HfS Research
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09.20 AM - 10:15 AM Leadership panel: Crafting the Future for our Businesses and our Careers in an Artificial Reality
Panelists:
Cliff Justice, Global Leader, Cognitive Technology, Artificial Intelligence and Robotics innovation, KPMG
Gajen Kandiah, President, Digital Business, Cognizant
Jay Scanlan, SVP & Head of Global Growth Ecosystems, Genpact
Omar Abbosh, Chief Strategy Officer, Accenture
Peter Moller, European Shared Services and BPO Advisory Leader, Deloitte
Sheilagh Douglas-Hamilton, Head of Outsourcing, Lloyds Banking GroupHost: Phil Fersht
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10.15 AM - 10.45 AM Networking Break
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10.45 AM - 11.30 AM Panel - The RPA Reality Check Discussion: What works, and what's failed to meet expectations, and where next?
Panelists:
Bjarke Søndergaard, Lead, AI & RPA, Tryg Insurance
Jim Knight, Senior Enterprise Architect (Digital Channels & Automation), Nationwide Building Society
Mark Fowler, Director, Data, Analytics & Automation, AstraZeneca
Oscar Ladron De Guevara, Global O2C Process Excellence Director, Unilever
Ralph Aboujaoude Diaz, Director, Global Applications & Development and Head of RPA, GlaxoSmithKline
Rickard Wieselfors, Digital Transformation lead, EricssonHost: Saurabh Gupta
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11.30 AM - 12.00 PM Keynote: Driving front and back office transformation to better enable a connected world
Keynote: Tim Pullen, CFO, ARM
Arm has the ambitious growth target of producing a trillion chips by 2035 in order to enable a connected world. CFO Tim Pullen will explain that in order to meet this target, business and finance operations need to be efficient, effective and working together in harmony.
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12.00 PM - 01.15 PM Lunch
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1.15 PM - 2.00 PM Keynote: Artificial Intelligence, The Silent Revolution
Keynote: Andrew Burgess, author
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2.00 PM - 2.30 PM Institutionalizing RPA: The RBS Story
Speakers:
Faisal Ifitkhar, Automation Delivery Partner. IBM
Paul Jones, Digital and Engineering Services BPM & RPA CoE Leader, Royal Bank of ScotlandModerator: Saurabh Gupta
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02.30 PM - 03.00 PM Break
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3.00 PM - 3.50 PM The AI Panel: Let's Craft Achieveable Outcomes for the Artificially Intelligent Enterprise
Panelists:
Amit Rathi, Global Head, Automation Advisory, Wipro
Andrew Anderson, Chief Executive Officer, Celaton
Clare Hantrais, Chief Operating Officer, Tennyson Insurance
Jesus Mantas, Managing Partner, GBS Ventures, Cognitive Assets and Chief Strategy Officer, IBM GBS
John Ashworth, SVP Finance Operations, Smith & Nephew
Leslie Willcocks, Professor, London School of Economics and Political ScienceHost: Tom Reuner
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3.50 PM - 4.20 PM The future of Human Machine Interaction
Panelists:
Pepper, HCL DRYiCE powered Robot
Kalyan Kumar, Corporate Vice President & CTO IT Services, HCL Technologies.Moderator: Phil Fersht
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4.20 PM - 5.30 PM Wrap-up and Drinks