• HfS Research Presents

    The Future of Operations Summit

    The Road to the OneOffice

    September 19-21, 2017 – Chicago, Illinois

What to expect from the HfS Summit

Join the HfS Research analyst team and the industry community for this event, attend our compelling presentations and discussions, participate in the exchange of ideas and experiences with your peers and learn to enable your digital organization to become a OneOffice focused enterprise.

Agenda

September 19: The Future of Operations (FORA) in the Robotic Age Council

  • 1.30 PM - 2.00 PM FORA: Introduction to FORA and the State of Automation

    Hosts:
    Phil Fersht, Chairman of FORA
    John Hindle, Vice Chairman of FORA

    The FORA Council Sessions are an exclusive part of HfS’ Chicago Summit. Interested in participating? Find the requirements here: www.hfsresearch.com/fora

  • 2.00 PM - 2.50 PM FORA: Automation Big Issues Customer Panel

    Panelists:
    Bets Lillo
    , VP, AbbVie
    Ian Maher, VP, The Hanover Insurance Group, Inc.
    John Dieter, SVP, Pepsico
    Ann Delmedico, VP Change Management, Prudential
    Betsy Gauthier, 2nd VP, Intelligent Process Automation, Travelers

    Host:
    Saurabh Gupta
    , Chief Strategy Officer, HfS Research

    The FORA Council Sessions are an exclusive part of HfS’ Chicago Summit. Interested in participating? Find the requirements here: www.hfsresearch.com/fora

  • 2.50 PM - 3.40 PM FORA: The Intelligent Automation CEOs call a Reality Check

    Panelists:
    Chris Boos
    , CEO, Arago
    Mihir Shukla, CEO, AutomationAnywhere
    Alastair Bathgate, CEO, BluePrism
    Daniel Dines, CEO, UiPath
    Tijl Vuyk, CEO, Redwood
    Andrew Anderson, CEO, Celaton
    Max Yankelevich, CEO, WorkFusion
    Marios Stavropoulos, CEO, Softomotive

    Host:
    Phil Fersht
    CEO, HfS Research

    The FORA Council Sessions are an exclusive part of HfS’ Chicago Summit. Interested in participating? Find the requirements here: www.hfsresearch.com/fora

  • 3.40 PM - 4.00 PM FORA: Networking Break
  • 4.00 PM - 4.30 PM FORA: The Rapid Progression of Machine Learning in Shared Services and Outsourcing

    Host:
    Lee Coulter
    , CEO of Shared Services, Ascension Health, and Chairman IEEE Intelligent Process Automation Standards

    The FORA Council Sessions are an exclusive part of HfS’ Chicago Summit. Interested in participating? Find the requirements here: www.hfsresearch.com/fora

  • 4.30 PM - 5.15 PM FORA: Advisors and Provider Leadership Panel: How Can We Deliver This Stuff?

    Panelists:
    Chip Wagner, Partner, ISG
    Jesus Mantas, Managing Partner, IBM Business Consulting
    Cliff Justice, Partner, KPMG
    Rohit Adlakha, VP and Global Head of Automation, Wipro
    Chinmoy Banerjee, EVP, Hexaware
    David Poole, CEO, Symphony Ventures

    Host:
    Dr. Tom Reuner, SVP, HfS Research

    The FORA Council Sessions are an exclusive part of HfS’ Chicago Summit. Interested in participating? Find the requirements here: www.hfsresearch.com/fora

  • 5.15 PM - 5.30 PM FORA: Creating Teeth - Communicating the Mandate for the Future of the Operations and Automation Industry

    Hosts:
    Phil Fersht, Chairman of FORA
    John Hindle, Vice Chairman of FORA

    The FORA Council Sessions are an exclusive part of HfS’ Chicago Summit. Interested in participating? Find the requirements here: www.hfsresearch.com/fora

  • 6.00 PM - 9.00 PM Reception and Dinner (All Attendees Welcome)

September 20: The Future of Operations Summit – The Road to OneOffice

  • 7:30 AM – 8:30 AM Breakfast and registration
  • 8:30 AM – 8:50 AM Welcome and introduction
  • 8:50 AM – 9:15 AM Keynote: The State of the Industry 2017-2022... Leaving our Comfort Zone

    Keynote by Phil Fersht

  • 9:15 AM - 10:15 AM Leadership Panel: The Leadership of the Industry Squares up to Reality

    Panelists:

    Tiger Tyagarajan
    , CEO, Genpact
    Malcolm Frank, EVP, Cognizant
    Sandeep Dadlani, Chief Digital Officer, Mars Inc
    Tony Filippone, SVP, AXIS Capital
    Cliff Justice, Partner, KPMG
    Dawn TiuraPresident and CEO, Sourcing Industry Group (SIG)
    Dr. Mary Lacity, Curators’ Distinguished Professor, UMSL
    Lee Coulter, CEO Shared Services, Ascension Health

    Host:
    Phil Fersht

  • 10:15 AM – 10:45 AM Break
  • 10.45 AM - 11.30 AM Keynote: How Data and Technology Shape our Experiences as Humans

    Keynote by Kate O’Neill

  • 11:30 AM – 12:00 PM Analyst Debate: Collapsing the Barriers between Front and Back Office to make OneOffice

    Panelists:
    Rob Brown
    , AVP, Center for the Future of Work, Cognizant
    Melissa O’Brien, Research Director, HfS
    Elena Christopher, VP, HfS

    Host:

    Phil Fersht, CEO and Chief Analyst, HfS

  • 12:00 PM - 1.15 PM Lunch
  • 1.15 PM - 2.00 PM Breakouts

    Breakout 1: The raw truth about RPA
    What is hype versus reality after the early stages of experimentation?
    Hosted by Tom Reuner and Reetika Fleming

    Breakout 2: Unlearning to embrace a Digital OneOffice Culture
    Hosted by Melissa O’Brien and Kate O’Neill

    Breakout 3: Unraveling the potential of blockchain
    Hosted by Saurabh Gupta and Dr. Mary Lacity

  • 2.00 PM - 2.30 PM Breakout Wrap-up
  • 2.30 PM - 3.00 PM Are you ready for Robotics and AI?

    Panelists:
    Ashwin Bhatia
    VP & Global Head for CPG, Wipro
    Pavan Pamidimarri, VP and Head of Global Business Services, Levi Strauss & Co
    Rohit Adlakha, VP and Global Head for Automation and HOLMES™, Wipro

    Host:
    Saurabh Gupta
    , Chief Research Officer, HfS

  • 3.00 PM - 3.30 PM Break
  • 3.30 PM - 4.00 PM Making AI Walk the Talk

    Speakers:
    Jegannathan KannanAVP, Global Practice and Solutions Leader, DRYiCE Cognitive Autonomics, HCL
    Max Yankelevich, CEO, Workfusion

    Host:
    Reetika Fleming, Research Director, HfS Research

  • 4.00 PM - 4.45 PM Digital OneOffice Panel: Re-inventing Culture to break down the Barriers of the Past

    Panel:
    Adrienne Peseller, VP, Change Management, RPA COE, Prudential
    Ayana Todd, GBS Manager, Warner Bros.
    Ben Little, VP of Design Strategy, Hill Holliday
    Pradip Khemani, Senior Director, GBS, Blue Shield of California
    Steven Allsopp, Services Category Team Lead, Bloomberg

    Host:
    Barbra McGann, EVP, HfS Research

  • 4.45 PM - 5.00 PM Wrap-up
  • 5.00 PM - 8.00 PM Reception and dinner

September 21: The Future of Operations Summit – The Road to OneOffice

  • 7:45 AM – 8:45 AM Breakfast and Registration
  • 8:45 AM – 9.00 AM Welcome and introduction
  • 9:00 AM - 10:00 AM Panel: The Power of AND not OR!

    Offshoring, RPA, AI and Blockchain must work together rather than operating in silos. How can we achieve this?

    Panel:
    Bets Lillo, VP of Foundation Processes, AbbVie
    Jason Busch, Founder and Managing Director, Azul Partners
    Jesus Mantas, Managing Partner, IBM Business Consulting
    Rod Bourgeois, Head of Research, DeepDive Equity Research

    Host:
    Saurabh Gupta

  • 10:00 AM - 10:30 AM Procurement: The Great Value Destroyer?

    Speakers:
    Chris Caldwell
    , President, Concentrix
    Phil Fersht, Chief Analyst and CEO, HfS

  • 10:30 AM – 10:50 AM Break
  • 10.50 AM - 11.40 AM Breakouts

    Breakout 1: The raw truth about RPA
    What is hype versus reality after the early stages of experimentation?
    Hosted by Tom Reuner and Reetika Fleming

    Breakout 2: Unlearning to embrace a Digital OneOffice Culture
    Hosted by Melissa O’Brien and Kate O’Neill

    Breakout 3: Unraveling the potential of blockchain
    Hosted by Saurabh Gupta

  • 11.40 AM - 12.00 PM Breakout Wrap-up / Closing Wrap-up

Speakers

Sandeep DadlaniMars
Elena ChristopherHfS Research
Marios StavropoulosSoftomotive
Jason BuschAzul Partners
Dawn TiuraSourcing Industry Group
Jegannathan KannanHCL Technologies
Adrienne PesellerPrudential
Alastair BathgateBlue Prism
Pavan PamidimarriLevi Strauss & Co.
Andrew AndersonCelaton
Ann DelmedicoPrudential
Ayana ToddWarner Bros.
Ben LittleHill Holliday
Bets LilloAbbVie
Betsy GauthierTravelers
Chinmoy BanerjeeHexaware
Chip WagnerISG
Chris Boosarago
Chris CaldwellConcentrix
Cliff JusticeKPMG
Dave BrownKPMG
Daniel DinesUiPath
Ian MaherThe Hanover Insurance Group, Inc.
Jesus MantasIBM
John DieterPepsiCo
John HindleVice Chair FORA Council
Kate O’NeillKO Insights
Lee CoulterAscension Health
Mary LacityUMSL
Max YankelevichWorkFusion
Malcolm FrankCognizant
Mihir ShuklaAutomation Anywhere
NV “Tiger” TyagarajanGenpact
Phil FershtHfS Research
Pradip KhemaniBlue Shield of California
Rod BourgeoisDeepDive Equity Research
Rohit AdlakhaWipro
Steven AllsoppBloomberg
Tony FilipponeAXIS Capital
Tijl VuykRedwood
Ashwin BhatiaWipro
David PooleSymphony
Robert BrownCognizant

HfS Analysts

Saurabh GuptaHfS Research
Barbra McGannHfS Research
Melissa O’BrienHfS Research
Reetika FlemingHfS Research
Tom ReunerHfS Research

Diamond Sponsors

Platinum Sponsors

Gold Sponsors

Location

HILTON CHICAGO
720 SOUTH MICHIGAN AVENUE, CHICAGO, ILLINOIS