• HFS Research presents


    Achieving Scale with Intelligent Automation | April 9, 2019 | New York, United States

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Date: Tuesday, April 9, 2019
Time: 10am – 3pm
Venue: The Benjamin Hotel
Address: 125 East 50th Street, NY, NY 10022
Chairman: Phil Fersht, CEO and Chief Analyst at HFS Research
Co-Host: Ritesh Jain, Head of Automation, HCL Business Services
Guest Analyst: Elena Christopher, Research VP, HFS Research
Theme: Achieving scale with Intelligent Automation

Achieving scale with Intelligent Automation

Intelligent automation (IA) has emerged as a catch-all term for various change agent technologies – such as robotic process automation (RPA), artificial intelligence (AI), and smart analytics – that are being deployed individually or in concert to help enterprises around the globe significantly expand the degree of automation of their IT and business processes.

IA enables the digital transformation of the ‘heart’ of an organization by offering the ability to fundamentally change how business operations are executed and to develop new business models using hybrid digital and human workforces. But there’s still a gap between rhetoric and reality as evidenced by a notable lack of scaled automation programs with impressive benefits.

Overall the intelligent automation market is scaling – but not fast enough and with far less focus on enabling broad change than is required. Enterprises are investing their budgets and other resources to close the gap between rhetoric and reality. However objectives and aspirations for IA appear to be exponential while execution is quite linear.

IA programs managed and governed as IT initiatives within existing organizational frameworks are having trouble scaling. Enterprises that incorporate ongoing change management befitting of a massive cultural and operational shift in how work is done, clear leadership and vision, talent development and reallocation – all executed with speed – are scaling faster and have the best financial performance. The potential for exponential benefits is real, as long as enterprises can scale.


Bridging the gap and using IA to drive scale

In this upcoming leadership roundtable, we are going to close the gap between IA rhetoric and reality. We’ll discuss the why, what, and how of IA in the context of driving scale and achieving exponential outcomes:

  • What is IA? The Triple-A-Trifecta (automation, AI and smart analytics) and the power of AND, enterprise adoption trends, and emerging use cases.
  • Why is IA relevant? The strategic and operational potential of IA, the journey to the Digital OneOffice and enablement of the Hyperconnected Enterprise, and achieving linear versus exponential outcomes.
  • How can my organization scale IA? The critical adoption and execution challenges, the critical importance of change management, achieving integrated automation, and the cultivation of an enterprise-wide automation mindset.

Phil Fersht

CEO & Chief Analyst, HFS Research

Phil Fersht is a world-renowned analyst, writer and visionary in emerging technologies, intelligent automation and robotic process automation software, digital business services, and the transformation of enterprise operations to drive customer impact and competitive advantage. Fersht coined the terms “The As-a-Service Economy” and the “Digital OneOffice”, which describe HFS Research’s vision for business operations and…

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Elena Christopher

Research Vice President, Industry Research and Robotic Process Automation (RPA), HFS Research

Elena Christopher is Vice President, Industry Research at HfS.  Elena is responsible for driving the industry-specific research agenda for HfS – digging into the major trends impacting each in-scope industry and the implications for business process and IT services. She collaborates with her fellow analysts to cultivate the industry angle on major trends such as…

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Ritesh Jain

Head of Automation, HCL Business Services

Ritesh Jain heads the Automation at HCL Business Services and has over 18 years of IT experience in Technology Leadership, Digital Strategy, Portfolio and Practice Management, Delivery and Overall P&L management. His portfolio includes RPA, BPaaS, Artificial Intelligence based solutions, and next generations digital models for customers. The HCL team has created Exacto solution for…

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The Benjamin Hotel, 125 E 50th St, New York, NY, 10022, USA

Pre-roundtable reading

HFS Future of Operations in the Robotic Age (FORA) initiatives, including exclusive FORA Summits, FORA Webinars, and FORA Rountables, are forums for business leaders to develop strategies to manage operations and technology transformations.


HFS organizes a minimum of six FORA Roundables each year, where top HFS analysts present new technology and Digital OneOffice™ change agents and you engage with top business leaders and debate cutting-edge operations issues.