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    HFS Research Presents

    Hurtling into the Hyper-Connected Economy

     

    FORA Summit | April 30, 2019 | London, United Kingdom

Supported by:

Date: 30 April 2019

Venue: Chartered Accountants Hall, 1 Moorgate Pl, London EC2R 6EA

Chairman: Phil Fersht, CEO and Chief Analyst, HFS Research

Speakers

Doug AlexanderEVP Finance Operations, Royal Dutch Shell
Tapati BandopadhyayVice President & Country Head- Research, HFS Research
Netsai MangwendeFinance Director for Great Britain, Willis Towers Watson
C VijayakumarPresident & CEO, HCL Technologies
John AshworthSVP Finance Operations, Smith & Nephew
Sandy KhannaManaging Director, Group Business Services, BT Group
Ravi KumarPresident, Infosys
Sanjay PatelGroup Head of GBS, British American Tobacco
Phil FershtCEO & Chief Analyst, HFS Research
Cliff JusticePartner & US Leader of Cognitive Technology, Automation & Digital Labour Initiatives, KPMG
John KeppelCOO, Zurich Insurance
Ollie O’DonoghueResearch VP, HFS Research
Elena ChristopherResearch VP, HFS Research
Declan GuerinGroup Chief Restructuring Officer, Rolls-Royce
Asheesh MehraCo-Founder and Group CEO, AntWorks
Marie MyersCFO, Ui Path
Harpreet AroraVice President & Global BFSI Consulting Head, Wipro Limited
Saurabh GuptaChief Strategy Officer, HFS Research
Daljit RehalSenior VP Digital & Data Systems, Centrica
Jennifer SturchHead of Global Business Services Finance UK and Ireland, McDonald's
Richard HardingPurchasing Director and Director of the RPA CoE, Jaguar Land Rover
Joe MichaelPrincipal Technology Evangelist, EMEA, IPSoft
Dan ReidChief Technology Officer, Xceptor
Antonio Barranco RosalesGlobal Manager, Digitalization Contact Centres, Telefónica
Tim HammondsGBS Finance Director, Opel/Vauxhall at Groupe PSA
Dr. Jayshree KottapalliDirector Digital, Data and Analytics - GSK
Keith LuckOperations Director, Mace
Carole MurphyGlobal Head of the Finance Powered by Intelligent Automation Practice, Capgemini’s Business Services
Mike HobdayGeneral Manager, IBM Automation Europe
David JudgeVice President, SAP Intelligent Enterprise Solutions
Rob KestertonHead of RPA, CoE, Jaguar Land Rover
Ben RaynerHead of Innovation and Productivity, Citigroup Global Capital Markets Operations, Citigroup
Lisa (Hooley) EdwardsVP Shared Services, SPX Flow
Brian LallyTechnology Platform Owner - Open Banking, Identity, Robotics and BPM, AIB
Martin RosendhalPartner, McKinsey & Company 

Agenda

7:30 am – 8:30 am Breakfast
8:30 am – 8:45 am Welcome and Introduction
8:45 am – 9:10 am Keynote: Hyper-Connecting the Enterprise: the end-game for integrated automation
Phil Fersht, CEO & Chief Analyst, HFS Research
9:10 am – 10:15 am The Leadership Debate: how hyper-connected can we get?
Moderator: Phil Fersht, CEO & Chief Analyst, HFS Research

Panelists:

Cliff Justice, US Leader, Cognitive Technology, Automation and Digital Labor Initiatives, KPMG

Asheesh Mehra, Co-Founder & Group CEO, AntWorks

Ravi Kumar, President, Infosys (joining remotely)

Marie Myers, CFO, UiPath

Declan Guerin, Group Chief Restructuring Officer, Rolls-Royce

Carole Murphy, Global Head of the Finance Powered by Intelligent Automation Practice, Capgemini’s Business Services

Leslie Willcocks, Professor, London School of Economics

10:15 am – 10:45 am Networking break
10:45 am – 11:30 am The People Debate: do we have the talent to get there?
Moderator: Ollie O’Donoghue, Research VP, HFS Research

Panelists:

Netsai Mangwende, GB Finance Director, Willis Towers Watson

Tim Hammonds, GBS Finance Director, Opel/Vauxhall at Groupe PSA

Keith Luck, Operations Director, Mace 

Tim Palmer, Head of Service Design and Process Excellence, Novartis Business Services 

Josh Matthews, Associate Analyst, HFS Research

11:30 am – 12:00 pm Enterprise Insight Session with Telefónica
Moderator: Elena Christopher, Research VP, HFS Research

Panelists:

Antonio Barranco Rosales, Global Manager Digitalization Contact Centers Telefónica

Joe Michael, Principal Technology Evangelist, IPSoft

12:00 pm – 1:00 pm Lunch
1:00 pm – 1:30 pm CEO Interview
C Vijayakumar, President & CEO, HCL Technologies speaks with Phil Fersht, CEO, HFS Research
1:30 pm – 1:50 pm Keynote: Navigating the Great AI Quagmire
Speaker: Tapati Bandopadhyay, Research VP, HFS Research
1:50 pm – 2:20 pm AI panel discussion
Moderator: Tapati Bandopadhyay, Research VP, HFS Research

Panelists:

Daljit Rehal, Senior VP Digital & Data Systems, Centrica

Dr. Jayshree Kottapalli, Director, Digital, Data & Analytics, GSK

Dan Reid, Chief Technology Officer, Xceptor

2:20 pm – 2:50 pm Enterprise Insight Session with AIB
Moderator: Saurabh Gupta, Chief Strategy Officer, HFS Research

Panelists:

Brian Lally, Technology Platform Owner, Open Banking, Identity, Robotics and BPM, AIB

Harpreet Arora, VP & BFSI Consulting Head, Wipro Limited

2:50 pm – 3:10 pm Networking break
3:10 pm – 3:50 pm Panel: Emerging Operating Models: what operating frameworks are emerging beyond GBS?
Moderator: Saurabh Gupta, Chief Strategy Officer, HFS Research

Panelists:

Doug Alexander, EVP Finance Operations, Royal Dutch Shell

Sanjay Patel, Group Head of GBS, British American Tobacco

Sandy Khanna, Managing Director, Group Business Services, BT Group

John Ashworth, SVP, Finance Operations, Smith & Nephew

Jennifer Sturch, GBS Finance Leader, UK & IE Centre Lead, McDonald’s

John Keppel, COO, Zurich UK

3:50 pm – 4:30 pm The Automation Debate: Integrating automation to deliver impact
Moderator: Elena Christopher, Research VP, HFS

Panelists:

Lisa (Hooley) Edwards, VP Shared Services, SPX FLOW 

Martin Rosendahl, Partner, McKinsey & Company  

David Judge, Vice President, SAP Intelligent Enterprise Solutions  

Ben Rayner, Head of Innovation and Productivity, Citigroup Global Capital Markets Operations, Citigroup

4:30 pm – 5:00 pm Enterprise Insight Session with Jaguar Land Rover
Moderator: Ollie O’Donoghue, Research VP, HFS Research 

Panelists 

Rob Kesterton, Head of RPA, CoE, Jaguar Land Rover 

Richard Harding, Purchasing Director and Director of the RPA CoE, Jaguar Land Rover

Mike Hobday, General Manager, IBM Automation Europe

5:00 pm – 5:30 pm The Final Face Off: Will the partners who got us here be the right ones to take us where we’re going?
Enterprise Leaders vs. Providers

Hosts:

Phil Fersht, CEO & Chief Analyst, HFS Research

Saurabh Gupta, Chief Strategy Officer, HFS Research

5:30 pm – 5:50 pm Wrap-up
5:50 pm – 8:30 pm Networking reception followed by three-course, served dinner

Location

Chartered Accountants Hall

1 Moorgate Pl

London EC2R 6EA