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HFS Research Presents
Hurtling into the Hyper-Connected Economy
FORA Summit | April 30, 2019 | London, United Kingdom
Supported by:
Date: 30 April 2019
Venue: Chartered Accountants Hall, 1 Moorgate Pl, London EC2R 6EA
Chairman: Phil Fersht, CEO and Chief Analyst, HFS Research
Speakers
Agenda
| 7:30 am – 8:30 am | Breakfast |
| 8:30 am – 8:45 am | Welcome and Introduction |
| 8:45 am – 9:10 am | Keynote: Hyper-Connecting the Enterprise: the end-game for integrated automation |
| Phil Fersht, CEO & Chief Analyst, HFS Research | |
| 9:10 am – 10:15 am | The Leadership Debate: how hyper-connected can we get? |
| Moderator: Phil Fersht, CEO & Chief Analyst, HFS Research
Panelists: Cliff Justice, US Leader, Cognitive Technology, Automation and Digital Labor Initiatives, KPMG Asheesh Mehra, Co-Founder & Group CEO, AntWorks Ravi Kumar, President, Infosys (joining remotely) Marie Myers, CFO, UiPath Declan Guerin, Group Chief Restructuring Officer, Rolls-Royce Carole Murphy, Global Head of the Finance Powered by Intelligent Automation Practice, Capgemini’s Business Services Leslie Willcocks, Professor, London School of Economics |
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| 10:15 am – 10:45 am | Networking break |
| 10:45 am – 11:30 am | The People Debate: do we have the talent to get there? |
| Moderator: Ollie O’Donoghue, Research VP, HFS Research
Panelists: Netsai Mangwende, GB Finance Director, Willis Towers Watson Tim Hammonds, GBS Finance Director, Opel/Vauxhall at Groupe PSA Keith Luck, Operations Director, Mace Tim Palmer, Head of Service Design and Process Excellence, Novartis Business Services Josh Matthews, Associate Analyst, HFS Research |
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| 11:30 am – 12:00 pm | Enterprise Insight Session with Telefónica |
| Moderator: Elena Christopher, Research VP, HFS Research
Panelists: Antonio Barranco Rosales, Global Manager Digitalization Contact Centers Telefónica Joe Michael, Principal Technology Evangelist, IPSoft |
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| 12:00 pm – 1:00 pm | Lunch |
| 1:00 pm – 1:30 pm | CEO Interview |
| C Vijayakumar, President & CEO, HCL Technologies speaks with Phil Fersht, CEO, HFS Research | |
| 1:30 pm – 1:50 pm | Keynote: Navigating the Great AI Quagmire |
| Speaker: Tapati Bandopadhyay, Research VP, HFS Research | |
| 1:50 pm – 2:20 pm | AI panel discussion |
| Moderator: Tapati Bandopadhyay, Research VP, HFS Research
Panelists: Daljit Rehal, Senior VP Digital & Data Systems, Centrica Dr. Jayshree Kottapalli, Director, Digital, Data & Analytics, GSK Dan Reid, Chief Technology Officer, Xceptor |
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| 2:20 pm – 2:50 pm | Enterprise Insight Session with AIB |
| Moderator: Saurabh Gupta, Chief Strategy Officer, HFS Research
Panelists: Brian Lally, Technology Platform Owner, Open Banking, Identity, Robotics and BPM, AIB Harpreet Arora, VP & BFSI Consulting Head, Wipro Limited |
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| 2:50 pm – 3:10 pm | Networking break |
| 3:10 pm – 3:50 pm | Panel: Emerging Operating Models: what operating frameworks are emerging beyond GBS? |
| Moderator: Saurabh Gupta, Chief Strategy Officer, HFS Research
Panelists: Doug Alexander, EVP Finance Operations, Royal Dutch Shell Sanjay Patel, Group Head of GBS, British American Tobacco Sandy Khanna, Managing Director, Group Business Services, BT Group John Ashworth, SVP, Finance Operations, Smith & Nephew Jennifer Sturch, GBS Finance Leader, UK & IE Centre Lead, McDonald’s John Keppel, COO, Zurich UK |
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| 3:50 pm – 4:30 pm | The Automation Debate: Integrating automation to deliver impact |
| Moderator: Elena Christopher, Research VP, HFS
Panelists: Lisa (Hooley) Edwards, VP Shared Services, SPX FLOW Martin Rosendahl, Partner, McKinsey & Company David Judge, Vice President, SAP Intelligent Enterprise Solutions Ben Rayner, Head of Innovation and Productivity, Citigroup Global Capital Markets Operations, Citigroup |
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| 4:30 pm – 5:00 pm | Enterprise Insight Session with Jaguar Land Rover |
| Moderator: Ollie O’Donoghue, Research VP, HFS Research
Panelists Rob Kesterton, Head of RPA, CoE, Jaguar Land Rover Richard Harding, Purchasing Director and Director of the RPA CoE, Jaguar Land Rover Mike Hobday, General Manager, IBM Automation Europe |
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| 5:00 pm – 5:30 pm | The Final Face Off: Will the partners who got us here be the right ones to take us where we’re going? |
| Enterprise Leaders vs. Providers
Hosts: Phil Fersht, CEO & Chief Analyst, HFS Research Saurabh Gupta, Chief Strategy Officer, HFS Research |
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| 5:30 pm – 5:50 pm | Wrap-up |
| 5:50 pm – 8:30 pm | Networking reception followed by three-course, served dinner |