• HfS Research presents

    The Future of Operations in the Robotic Age

    FORA Summit Australia | April 19, 2018 | Melbourne, Australia


    Apply Now

In association with Mindfields

Learning to Change… Actions not Words

It’s one thing talking about needing to change – completely another actually doing it, when you have to rethink the very fundamentals of how you perform work to stay ahead of your market.

Change is at the core of all the conversations we are having today as an industry. More much than simply deciding which tech to select, we have to dig deep to change how we work, how we structure our companies, and how we adapt to rapid change. Professionals and businesses need to develop an understanding of the major change agents which are forever altering the DNA of businesses today, such as automation, artificial intelligence, blockchain, smart analytics and much more.

Join the HfS team and our community from across the industry for an event filled with dynamic discussions, workshops and case studies. Challenge the way you think and work, and collaborate in the exchange of ideas and experiences to enable your digital organization to become a OneOffice focused enterprise.

What to except from HfS FORA Summits

What will you learn

– Making Design Thinking, Intelligent Automation and digitization work for you

– How the C-Suite views the future of the service industry

– How can we get ahead of disruption to be successful as professionals?

– Achieving an Outcome-centric Outsourcing Strategy

What to expect

– High impact insights from HfS analysts and top industry practitioners

– One-on-one meetings with HfS analysts

– Access to exclusive research

– Collaborative Workshops

– Breakfast, lunch and reception for peer networking

Who is it for

– Operations Professionals

– IT Executives

– Automation and Cognitive Executives

– Finance Executives

– Procurement and Supply Chain Executives

– Sourcing & Outsourcing Executives

– Shared Services Executives

– Customer Support Managers

– Digital Transformational Executives


April 17

  • 09:30 AM - 10:30 AM Registration and networking
  • 10:30 AM - 11:15 AM Welcome to OneOffice: The State of the Digital Operations Industry

    Keynote Speaker: Phil Fersht

  • 11:15 AM - 12:00 PM Entering the Intelligent Automation Experience

    Keynote Speaker: Mohit Sharma

  • 12:00 PM - 01:30 PM Lunch
  • 01:30 PM - 02:15 PM The Industry Debate


    Craig Harris, Head of Process Automation, Australia Post
    Ed Husic, Shadow Minister for the Digital Economy & Future of Work, Australian House of Representatives
    More to be announced

    Hosts: Phil Fersht and Mohit Sharma

  • 02:15 PM - 03:00 PM Buyer Story
  • 03:00 PM - 03:30 PM Networking break
  • 03:30 PM - 04:15 PM Buyer Story
  • 04:15 - 05:00 PM The Buyers' Reality Panel
  • 05:00 PM - 05:15 PM Summit wrap-up
  • 05:15 PM - 07:00 PM Networking reception


(more to be announced)

Pete CrawfordSensis
Lisa DavisEquifax
Phil FershtHfS Research
Craig HarrisAustralia Post
Ed HusicAustralian House of Representatives
Mohit SharmaMindfields
Mike SmithSt John of God

Diamond Sponsors


Melbourne Convention and Exhibition Centre
1 Convention Centre Pl, South Wharf VIC 3006, Australia


A rigorous selection process results in a level of peer interaction and knowledge exchange unrivaled in the services industry. All eligibility decisions are subject to HfS’ sole discretion, and each application is reviewed on a case-by-case basis.

1) Applicants from non-service provider/advisor enterprises may be eligible for free entry, director-level or above and automation leads.

2) HfS Research Clients and Sponsors have priority for a seat at Summits. Space is limited.

3) FORA Council Members will receive an exclusive invite for the Pre-Event (Online) Meeting, where we have an open discussion regarding the industry and the FORA Council Mandate. FORA Council membership does not provide you with a guaranteed seat at the FORA Summits.

4) If you received a personal invite for a speaker slot, HfS will contact you and confirm your seat.

NOTE: Applying to this event does not mean you are automatically accepted to participate. HfS will be in touch to let you know whether your application has been approved.

First Name Last Name

Please Provide Your Business Email Address

Area Code Phone Number

Sydney 2018, April 17Melbourne 2018, April 19Cambridge 2018, July 3Bangalore 2018, September 18Boston 2018, November

Problems with the registration form? Send us a note and we will review your application when we are able.