• HfS New York Service Buyers Summit

    The Future Outsourcing Model: The Digital OneOffice™

    Creating the digital customer experience and an intelligent, single office to enable and support it.

The HfS Research analyst team and the industry community came together for this great event to discuss the future outsourcing model, the Digital OneOffice.


Vishal AhluwaliaJ.P. Morgan
Carol A. BrittonBNY Mellon
Dave BrownKPMG
Chris CaldwellConcentrix
Stephen CrockerUniversity of Connecticut School of Medicine
Chetan DubeIPsoft
Phil FershtHfS Research
Edward FlemingLevelUp
Reetika FlemingHfS Research
Steve GoldbergHfS Research
Kerry HallardGlobal Sourcing Association
A.J. HannaAscension Health
Rohit KapoorEXL Service
Mary LacityUMSL
Barbra McGannHfS Research
Rajeev MehtaCognizant
Melissa O’BrienHfS Research
Kate O’NeillKO Insights
Ben Dattner, Ph.D.Dattner Consulting
Srini RajamaniWipro
Tom ReunerHfS Research
Steve RudderhamThe Kellogg Company
Dr. Vishal SikkaInfosys
Matt TomlinsonElectronic Arts Customer Experience Labs

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