• HfS New York Service Buyers Summit

    The Future Outsourcing Model: The Digital OneOffice™

    Creating the digital customer experience and an intelligent, single office to enable and support it.

The HfS Research analyst team and the industry community came together for this great event to discuss the future outsourcing model, the Digital OneOffice.


Carol A. BrittonBNY Mellon
Chris CaldwellConcentrix
Dave BrownKPMG
Kate O’NeillKO Insights
Mary LacityUMSL
Phil FershtHfS Research
Stephen CrockerUniversity of Connecticut School of Medicine
Vishal AhluwaliaJ.P. Morgan
Srini RajamaniWipro
Matt TomlinsonElectronic Arts Customer Experience Labs
Chetan DubeIPsoft
A.J. HannaAscension Health
Dr. Vishal SikkaInfosys
Rohit KapoorEXL Service
Edward FlemingLevelUp
Kerry HallardGlobal Sourcing Association
Rajeev MehtaCognizant
Steve RudderhamThe Kellogg Company
Ben Dattner, Ph.D.Dattner Consulting
Steve GoldbergHfS Research
Barbra McGannHfS Research
Melissa O’BrienHfS Research
Reetika FlemingHfS Research
Tom ReunerHfS Research

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