• HfS Research Presents

    The Future of Operations in the Robotic Age

    FORA Summit | March 7-8, 2018 | Manhattan, New York, USA

HfS FORA New York Summit Recap

What will you learn

– Making Design Thinking, Intelligent Automation and digitization work for you

– How the C-Suite views the future of the service industry

– How can we get ahead of disruption to be successful as professionals?

– Achieving an Outcome-centric Outsourcing Strategy

What to expect

– High impact insights from HfS analysts and top industry practitioners

– One-on-one meetings with HfS analysts

– Access to exclusive research

– Collaborative Workshops

– Breakfast, lunch and reception for peer networking

Who is it for

– Operations Professionals

– IT Executives

– Automation and Cognitive Executives

– Finance Executives

– Procurement and Supply Chain Executives

– Sourcing & Outsourcing Executives

– Shared Services Executives

– Customer Support Managers

– Digital Transformational Executives


Michael AdlerKPMG
Robbie AllenInfinia ML
Tom BuddBitcoin Ore
Elena ChristopherHfS Research
John CottongimAIG
Lee CoulterAscension Health
Sandeep DadlaniMars
Chetan DubeIPsoft
Phil FershtHfS Research
Reetika FlemingHfS Research
Betsy GauthierTravelers
Saurabh GuptaHfS Research
CP GurnaniTech Mahindra
Cliff JusticeKPMG
Rohit KapoorEXL Service
Jason KelleyIBM
Deborah KopsSourcing Change
Tim LeberechtThe Business Romantic Society
Jose Ordinas LewisSwiss Re
Bets LilloAbbVie
Jesus MantasIBM
Christopher McDanielThe Institutes RiskBlock Alliance
Chirag MehtaGoogle
Abidali NeemuchwalaWipro
Melissa O’BrienHfS Research
Ollie O’DonoghueHfS Research
Dan O’PreyHyperledger
Brad PetersonMayer Brown
Richard PierleBD
Eric PisciniDeloitte
Debra PolishookAccenture
Nitin RakeshMphasis
Graham RussellWPP Group
Ravi Kumar S.Infosys
Tony SaldanhaProcter & Gamble
Mike SalvinoCarrick Capital Partners
Mihir ShuklaAutomation Anywhere
R SrikrishnaHexaware Technologies
Manish TandonCSS Corp
Dawn TiuraSourcing Industry Group
Ben TrowbridgeEY
NV “Tiger” TyagarajanGenpact
Mark VoytekEY
Roxanna WallUBS


March 7

  • 07.30 AM - 08.30 AM Breakfast
  • 08.30 AM - 08.50 AM Welcome and Introduction
  • 08.50 AM - 09.20 AM Keynote: The OneOffice Evolution is Now

    Phil Fersht, CEO and Chief Analyst, HfS Research

  • 09.20 AM - 10.20 AM Leadership Panel: Can We Really Learn to Change?


    Abid Neemuchwala, CEO, Wipro
    Ben Trowbridge, Cyber Security as a Service Leader, EY
    CP Gurnani, CEO & Managing Director, Tech Mahindra
    Debra Polishook, Group Chief Executive, Accenture Operations
    Jesus Mantas, Managing Partner and General Manager, IBM Business Consulting
    Nitin Rakesh, CEO, Mphasis
    Richard Pierle, CIO and EVP, Becton Dickinson

    Stay tuned for more announcements

  • 10.20 AM - 10.50 AM Networking Break
  • 10.50 AM - 11.30 AM The Emerging Outsourcing Model in the Robotic Age - What Does It Look Like?


    Betsy Gauthier, 2nd Vice President, Intelligent Process Automation, Travelers
    Brad Peterson, Partner, Mayer Brown
    Deborah Kops, Founder, SourcingChange
    Graham Russell, BPO Director, WPP Group
    Ravi Kumar S, President, Infosys
    Sandeep Dadlani, Chief Digital Officer, Mars

    Moderator: Elena Christopher

    Stay tuned for more announcements

  • 11.30 AM - 12.00 PM Cognitive OneOffice Client Experience


    Chetan Dube, CEO, IPsoft
    Richard PierleCIO and EVP, Becton Dickinson

    Moderator: Melissa O’Brien

  • 12.00 PM - 01.15 PM Lunch
  • 01.15 PM - 02.00 PM Keynote: The Machine Learning Age - Can We Really Learn to Machine Learn

    Robbie Allen, co-founder and CEO, Infinia ML
    Mike Salvino, Operating Partner, Carrick Capital Partners

  • 02.00 PM - 02.30 PM Digital Anything On Demand: Crowdsourcing with Topcoder


    Nic Perez, Chief Technologist – Commercial, Booz Allen Hamilton
    Andy LaMora, Global General Manager, Analytics, Wipro Topcoder

    Moderator: Saurabh Gupta

  • 02.30 PM - 03.10 PM The Next Generation of Shared Services: How To Successfully Transform Your GBS Operation into OneOffice

    Tony Saldanha, VP, IT and Global Business Services, Procter & Gamble

  • 03.10 PM - 03.30 PM Networking Break
  • 03.30 PM - 04.15 PM The Great Blockchain Debate


    Christopher McDaniel, Executive Director, The Institutes RiskBlock Alliance
    Dawn Tiura, CEO, SIG
    Eric Piscini, Principal, Deloitte
    Houman Shadab, co-founder, clause.io
    Jason Kelley, General Manager, Blockchain Services, IBM
    Thomas Budd, Co-Initiator, Bitcoin Ore

    Moderator: Saurabh Gupta

    Stay tuned for more announcements

  • 04.15 PM - 04.45 PM The State of RPA: 400 Enterprises Speak Out


    Abhishek Khare, Head – BPS Transformation & Automation CoE– North America, Hexaware
    Shankar Narayan: Client Partner – Business Process Services, Hexaware

    Moderator: Reetika Fleming

  • 04:45 PM - 05:00 PM Day 1 Wrap-up
  • 05.00 PM - 08.00 PM Networking Reception and Dinner

March 8

  • 07.30 AM - 08.30 AM Breakfast
  • 08.30 AM - 08.45 AM Welcome and Introduction
  • 08.45 AM - 09.45 AM The Great Intelligent Automation Debate


    Chetan Dube, CEO, IPsoft
    Chirag Mehta, Technology Partners, Google Cloud, Google
    Cliff Justice, Partner, KPMG
    Lee Coulter, CEO, Shared Services, Ascension Health
    Mihir Shukla, CEO, Automation Anywhere
    NV “Tiger” Tyagarajan, President and CEO, Genpact
    R “Keech” Srikrishna, CEO, Hexaware Technologies

  • 09.45 AM - 10.30 AM Keynote: How to Thrive in the Robotic Age Without Losing Your Humanity

    Tim Leberecht, Author, The Business Romantic

  • 10.30 AM - 11.00 AM Networking Break
  • 11.00 AM - 11.30 AM What is digital transformation? Exploring the why, what and how of digital transformation.


    Bets Lillo, VP, AbbVie
    Betsy Gauthier, 2nd Vice President, Intelligent Process Automation, Travelers
    Jesus Mantas, Managing Partner and General Manager, IBM Business Consulting
    Jo-Ann Mendles, CEO, Thirty-four Park

    Moderator: Elena Christopher

  • 11.30 AM - 12.15 PM Learning to Robo: The Great Buyer Debate


    Bets Lillo, VP, AbbVie
    Jose Ordinas Lewis, Head Robotic Automation Center, Swiss Re
    Matthew Wyatt, VP, Global Transformation, AB InBev
    Richard Pierle, CIO, BD
    Rohan Ranadive – SVP, Head of Intelligent Automation, BB&T
    Roxanna Wall, Global Program Lead, Utilities & Collaboration Initiatives, UBS

    Moderator: John O’Brien

    Stay tuned for more announcements

  • 12.15 PM - 01.30 PM Lunch
  • 01.30 PM - 02.00 PM Case Study: Learning to Change


    John Cottongim, Automation COE Lead, AIG
    Michael Adler, Principal, KPMG

    Moderator: John O’Brien

  • 02.00 PM - 02.45 PM Breakout Session 1: Steering an Intelligent Automation Strategy Beyond the Basics

    John O’Brien, Research Director, HfS
    Jamie Snowdon, Chief Data Officer, HfS

  • 02.00 PM - 02.45 PM Breakout Session 2: Taking Blockchain from Fantasy to Reality

    Saurabh Gupta, Chief Strategy Officer, HfS Research

  • 02.00 PM - 02.45 PM Breakout Session 3: What BFSI Services Firms Will Look Like in 2021

    Elena Christopher, VP, HfS Research
    Reetika Fleming, Research Director, HfS Research

  • 02.45 PM - 03.00 PM The Breakout Wrap-up (Plenary)
  • 03.00 PM - 03.30 PM Networking Break
  • 03.30 PM - 04.00 PM High Performance Beauty Goes Digital


    Manish Tandon, CEO, CSS Corp
    Russell Moorehead, SVP, The Estée Lauder Companies

    Moderator: Ollie O’Donoghue

  • 04.00 PM - 04.45 PM The Family Feud Face Off: Buyers vs Providers vs Techies vs Advisors


    Cliff Justice, Partner, KPMG
    Dawn Tiura, CEO, SIG
    Deborah Kops, Founder, SourcingChange
    Mark Voytek, Principal, EY
    Steven Allsopp, Services Category Management Team Leader, Bloomberg

    More announcements to follow

  • 04:45 PM - 05:00 PM Wrap-up and Summit Closing
  • 05:00 PM - 06:00 PM Closing Reception

Diamond Sponsors

Platinum Lanyard Sponsor

Platinum Breakfast Sponsor

Gold Sponsors


117 W 46th Street, New York USA