SVP Finance Operations, Smith & Nephew
John is a recognised industry figure, having spoken at many conferences and events. He has successfully operated in all three dimensions (Design, Build and Deliver) within the Shared Services and Outsourcing landscape. Much of this work has been completed in the context of a business undergoing rapid digital disruption. John’s specialties include: transformation, change management, process improvement, outsource design and delivery within the domains of finance, supply chain and customer operations.
John’s role at Smith & Nephew (S&N) has four dimensions. He is responsible globally for Transactional Finance within S&N (P2P, Credit and Collections and RTR). He runs the Finance Transformation Programme, Data Quality and Data Maintenance team and Business Intelligence Competency Centre. Prior to S&N, John Led the Global Finance Transformation Programme at Pearson and managed the BPO relationship and the associated outsource design and delivery of services.