Dr. Lacity is Curators’ Distinguished Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis.
She has held visiting positions at the London School of Economics, Washington University, and Oxford University. She is a Certified Outsourcing Professional, and Co-editor of the Palgrave Series: Work, Technology, and Globalization. Her research focuses on the delivery of business and IT services through global sourcing and automation. She has conducted case studies and surveys of hundreds of organizations on their outsourcing, automation and management practices. She has given keynote speeches and executive seminars worldwide and has served as an expert witness for the US Congress.
She was inducted into the IAOP’s Outsourcing Hall of Fame in 2014, one of only three academics to ever be inducted. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition, Society for Information Management, and St. Louis RCGA and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has published 25 books, most recently Service Automation: Robots and the Future of Work (Brookes Publishing, 2016, UK, co-author Leslie Willcocks) and Nine Keys to World-class Business Process Outsourcing (Bloomsbury Publishing, London, 2015; co-author Leslie Willcocks).
Her publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, MIS Quarterly Executive, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets. Before earning her Ph.D. at the University of Houston, she worked as a consultant for Technology Partners International and as a systems analyst for Exxon Company, USA.