Managing Director, Group Business Services, BT Group

Sandy Khanna

Sandy is a successful business leader with nearly 30 years of proven executive and management experience gained on an international scale. He is passionate about transforming Fortune 500+ companies into next generation enterprises and global business services organisations.

Sandy joined BT in January 2018, tasked with developing a new business unit called Group Business Services (GBS). Its aim is to provide back and middle office support services to the majority of BT, encompassing traditional horizontal and customer-facing vertical services. GBS will be a massive operation, supporting all countries where BT operates, with around 10,000 people.

Before joining BT, Sandy enjoyed a 29-year career at IBM/PwC and was responsible for business process outsourcing on a global basis. He has lived and worked in 10 countries across Europe, Asia, India, Australia/New Zealand and the Americas, gaining experience in building and running global businesses that generate significant revenue, profit and growth, in mature and growth markets. He has achieved demonstrable results in generating, leading and closing global complex enterprise transformation deals from $10m to $500m.

Sandy has an MBA in International Business from the Cass Business School. He also sits on the Shared Services & Outsourcing Network (SSON) advisory board. He is married with two sons and enjoys playing golf and cricket, cooking and international travel.